Shipping Policy
At Scarlett’s Baked Goods, all lactation cookies are made fresh to order to ensure quality, flavor, and effectiveness.
Order Processing
Orders are processed within 2 business days of purchase.
All orders are baked fresh before shipment and dispatched Monday through Friday, excluding major holidays.
Shipping Coverage & Rates
We currently offer nationwide shipping across all 50 U.S. states.
Flat rate shipping is $16 for the continental United States.
All shipped orders contain fresh (never frozen) cookies, individually packaged to preserve quality during transit.
Freshness & Storage
Cookies are best enjoyed within 7 days of delivery.
Each cookie is individually packaged for freshness.
Cookies may be frozen upon arrival to extend shelf life.
Warm Weather Disclaimer
Scarlett’s Baked Goods is not responsible for melting or softening that may occur during transit in warm climates. By placing an order, you acknowledge and accept this risk.
Shipping Liability
Once an order has been shipped, the shipping carrier is solely responsible for delivery timelines, delays, and lost or stolen packages.
Address Accuracy
Customers are responsible for providing accurate shipping information.
If an incorrect address is entered, you must contact us within 24 hours of placing your order to request a correction. We cannot guarantee changes after this window.
Local Delivery (Miami-Dade)
We offer local delivery in South Florida via Uber Direct courier services.
Delivery will be coordinated directly with the customer.
If no one is available at delivery, the order will be left at the location and the customer assumes all responsibility, including weather-related spoilage or damage.
Returns & Refunds
Due to the perishable nature of our products, all sales are final. We do not accept returns.
Refunds are only issued if a delay is caused by our order processing, not the shipping carrier.
Contact
For any questions regarding your order, please contact us at your provided email.